At Uniplug Ghana, we are committed to ensuring that all products and services meet our customers’ satisfaction. This policy outlines the conditions under which a refund may be issued.

1. Customer Satisfaction Guarantee

Before completing any order, we make every effort to ensure that the product or service matches your expectations in quality, condition, and description.

2. Returns & Refund Eligibility

• If you are not satisfied with your purchase, you have 14 days from the date of delivery to request a return.
• The product must be in the same condition as it was delivered—unused, undamaged, and with all original packaging, accessories, and receipts.
• Proof of purchase is required for all returns.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–14 business days and credited to your original payment method.

4. Deductions for Damaged or Altered Items

• If the returned product has been used, damaged, or altered from its original condition, we reserve the right to deduct repair or restoration costs from your total refund amount.
• If the product is beyond repair or missing essential parts, the refund request may be declined.

5. Exceptions

• Refunds will not be issued for products returned after the 14-day window.
• Certain items or services may be non-refundable; this will be clearly stated at the time of purchase.

6. Contact Us for Refunds

To initiate a refund request, please contact us at:

Uniplug Travel & Tour
📍 Kumasi, Ghana
📧 Email: uniplugaccessories@gmail.com
📞 Phone: +233 59 460 4101 / +233 24 562 7272